You do not need to build a complicated case file before speaking to us.
Start with a brief outline: how much is owed, which business owes it and how overdue the payment is.
We guide you through the paperwork
To assess an instruction, we usually need the invoice, the agreed terms or order, and available evidence that the goods or services were supplied.
Existing emails and payment promises can also help us understand the account.
These are records your business may already hold—not a request to start the chasing again.
Why it matters
The paperwork helps us identify the correct business, explain the amount claimed and respond accurately if the account is challenged.
If something is missing, we tell you what would help. If the customer has raised a complaint or dispute, we need to understand that too.
Keep the first enquiry simple
Please do not send bank details, identity documents or sensitive case material through an ordinary enquiry. We can agree an appropriate way to receive supporting information.
Tell us about the invoice first. We’ll explain what we need next.