Handing over an unpaid invoice should make life easier—not leave you wondering what happens next.
Here is how an instruction works.
First, we understand the account
We discuss the unpaid invoice, review the supporting information and assess whether the case fits our commercial recovery service.
If we identify a dispute or another issue that affects our approach, we explain it.
Then, we agree the work
Before recovery begins, we agree the scope, fees and authority in writing. You know what we are instructed to do and which decisions remain yours.
Face-to-face first
Once instructed, we aim to make a face-to-face visit to the debtor’s verified business premises our first recovery action, where the location is within our agreed service area and a visit is appropriate, lawful and safe.
Our approach is direct and professional: speak to the business, establish what is holding up payment and seek a clear route to resolution.
Where a visit is unsuitable or cannot be arranged promptly, we begin with telephone or written contact rather than delay recovery activity.
You retain the important decisions
We bring proposals back to you. We do not accept a discount or incur additional external costs without your approval.
Recovery and timescales cannot be guaranteed. Our role is to pursue the account professionally and give you a clear view of the position.
Ready to hand over the chasing? Start with a brief conversation.