What type of debts do you recover?
We work on overdue business-to-business invoices. We do not collect consumer debts. Each matter is assessed before it is accepted.
What documents do you need?
Usually the invoice, agreed terms, contract or purchase order, proof of delivery or completion, a statement of account and relevant correspondence. We may request further information after the initial review.
Can you deal with a disputed invoice?
We will assess the nature of the dispute. A straightforward query may be resolved during contact, but a substantial contractual or factual dispute may require legal advice and may not be suitable for ordinary recovery activity.
What are your fees?
The standard engagement fee is £195 and includes the initial review, case setup, commencement of recovery activity and one face-to-face visit to the debtor’s verified business premises within our agreed South Coast service area, where a visit is appropriate, lawful and safe. It is non-refundable once the instruction is accepted and work begins. The standard success fee is 15% of money recovered, with the engagement fee credited against it. Additional visits or travel outside the agreed area require written approval.
What if the debtor pays me directly?
Tell us promptly. The success fee applies to money recovered in relation to the instruction whether it is paid to SCC, directly to you or through an agreed arrangement.
Who receives the debtor’s payment?
Payment will normally be made directly to you unless another arrangement is agreed in writing.
How long will recovery take?
It varies according to the debtor, evidence, dispute and ability to pay. We cannot guarantee recovery or a particular timescale.
Will you start court proceedings?
Not without separate written authority. Court fees, solicitor fees and other external costs are not included in the standard fees and must be approved separately.
What happens if I end the instruction?
Accrued fees remain payable. For three months after termination, the success fee remains payable on money recovered where SCC’s work materially contributed to that recovery.
Do you work outside the South Coast?
Yes. SCC is based on the South Coast and handles suitable commercial instructions throughout the UK.
Are you bailiffs or enforcement agents?
No. SCC provides commercial debt recovery and does not exercise bailiff or enforcement-agent powers.